Privacy Policy

Introduction

Cheforge ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at cheforge.com (the "Service") or contact us about the Cheforge projects. Products are not currently available for purchase or reservation through this website.

Information We Collect

Information You Provide

When you contact us, we may collect:

• Contact Information: Your name, email address, and any details you choose to provide
• Communications: Messages you send us via email or contact forms

If you previously made a reservation while that program was active, historical contact, reservation, and transaction records may be retained as required for support, accounting, fraud prevention, or legal compliance. Cheforge did not store complete credit card details.

Information Automatically Collected

When you visit our website, we automatically collect:

• Usage Data: Pages viewed, time spent, click patterns via Vercel Analytics
• Device Information: Browser type, device type, IP address (anonymized)
• Cookies: Essential cookies for website functionality (no tracking cookies)

How We Use Your Information

We use your information to:

• Customer Support: Respond to your questions and provide assistance
• Historical Records: Address prior reservation, payment, or support matters
• Legal Compliance: Meet our legal obligations and protect our rights
• Website Improvement: Analyze usage to improve our website and services

We do not sell your personal information to third parties.

Information Sharing

We use or have used service providers to operate the website and historical reservation systems:

• Stripe: Historical payment processing
• Supabase: Database hosting
• Resend: Email delivery
• Vercel: Website hosting and analytics

These providers are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We protect your information through:

• Encryption: All data transmitted using SSL/TLS encryption
• Secure Storage: Data stored in encrypted databases
• Access Controls: Limited access to authorized personnel only
• Data Minimization: Collection limited to information needed for the purposes described here

Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@cheforge.com

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including support, accounting, dispute resolution, security, and legal obligations. You may request deletion, subject to records we are legally required or permitted to retain.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by regulatory authorities
• Service providers with adequate data protection certifications
• Compliance with applicable international data protection laws

Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: