Introduction
Cheforge ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at cheforge.com (the "Service") and reserve your Harmony robot chef.
Information We Collect
Information You Provide
When you make a reservation, we collect:
- Contact Information: First name, last name, email address, phone number
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Communications: Messages you send us via email or contact forms
Information Automatically Collected
When you visit our website, we automatically collect:
- Usage Data: Pages viewed, time spent, click patterns via Vercel Analytics
- Device Information: Browser type, device type, IP address (anonymized)
- Cookies: Essential cookies for website functionality (no tracking cookies)
How We Use Your Information
We use your information to:
- Process Reservations: Confirm your order and send confirmation emails
- Customer Support: Respond to your questions and provide assistance
- Product Updates: Keep you informed about Harmony's development progress
- Legal Compliance: Meet our legal obligations and protect our rights
- Website Improvement: Analyze usage to improve our website and services
We do not sell your personal information to third parties.
Information Sharing
We share your information only with trusted service providers:
- Stripe: Payment processing (PCI DSS compliant)
- Supabase: Secure database hosting
- Resend: Email delivery service
- Vercel: Website hosting and analytics
These providers are contractually obligated to protect your information and use it only for specified purposes.
Data Security
We protect your information through:
- Encryption: All data transmitted using SSL/TLS encryption
- Secure Storage: Data stored in encrypted databases
- Access Controls: Limited access to authorized personnel only
- Regular Backups: Daily backups to prevent data loss
- Monitoring: Continuous monitoring for security threats
Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at hello@cheforge.com
Data Retention
We retain your information:
- Reservation Data: Until product delivery and warranty period completion
- Communications: For 3 years to provide customer support
- Website Analytics: Anonymized data retained for 2 years
- Marketing Data: Until you unsubscribe or request deletion
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by regulatory authorities
- Service providers with adequate data protection certifications
- Compliance with applicable international data protection laws
Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: